By purchasing a product or a service on our website, you agree to the following terms below:
Random Media House owns the rights to any designs, graphics, and Canva / Photoshop files included in your kit.
You may not resell the designs or claim any of the designs as your own. You are prohibited to share any of our products with additional users.
Although all our images are sourced through free online stock imagery resources, we cannot guarantee they will always be free for use. To avoid any licensing issues, images used in our kits are not to be re-used for your own business. You are responsible to source your own imagery. We are not liable for any images you source and add to your website or social media kit.
Return Policy
Due to the nature of our digital products, they cannot be returned, refunded, or exchanged after purchase. We highly suggest reading our FAQs, reviewing the demo sites and features as well as ensuring you fully understand what each kit includes prior to making your purchase. If you have any kit-specific questions, please fill out our support form at the bottom of this page to contact us.
Support
We’ve put a lot of effort into our products ensuring they are as user-friendly as possible and we want to make your experience working with Random Media House an enjoyable one!
We understand that there may be times when you simply may have some questions and we are happy to help. Should you have a support inquiry, we always suggest visiting our FAQ first, as we answer many common questions that have come our way.
Additionally, Hostinger and WordPress support is exceptional and offers around-the-clock support. Furthermore, please find below an outline of our customer support:
We are happy to provide support with any issues related to updating our website templates or social media templates whether it’d be issued with the files provided, the instructions, or the downloads. All our Random Media House themes and products were built to be easy-to-use, but we do understand not everyone may have the same level of computer knowledge and skills as others. Unfortunately, we cannot support any technical computer-related issues that do not relate to our kits themselves, however, if you are experiencing difficulty, we do offer additional support to help get your template built out for you.
Any support issues related to the WordPress platform itself including plugin modifications, domain or hosting setup, further theme modifications, or design issues, will be assisted for the specified contract period mentioned in the agreement. We heavily test each theme and kit before launching on our website, but hey, we’re human! We strive to resolve any bugs that are reported as soon as possible
Need help?
Contact us at contact@randommediahouse.in for further questions.